Refund Policy

Online courses

• 7-day cooling-off: if you change your mind, ask for a refund within 7 days of buying a course and we will refund you in full, no questions asked.
• After 7 days, courses aren’t usually refundable. If a technical problem stops you using a course and we can’t fix it, we will refund you.

Books and eBooks

• You can return an unused paperback in its original condition within 7 days of delivery for a refund. Return postage is for your account, unless the book arrived damaged.
• A damaged or faulty book will be replaced or refunded, as the Consumer Protection Act requires.
• eBooks can be refunded within 7 days if they haven’t been downloaded.

Bundles

Bundles are refunded as a whole, following the rules above for each item. If you’ve already received the paperback, we refund the course part and you can keep or return the book.

The 8-Week live programme

• Cancel 7 or more days before the first session for a full refund.
• After the programme starts, you can move to the next intake once, or receive a credit for the sessions that are left.
• If you miss a session, we will share catch-up notes so your child doesn’t fall behind.

School workshops and licences

• Workshops can be moved to a new date once at no cost if you let us know at least 7 days before.
• Cancellations made at least 14 days before a workshop are refunded in full, minus any travel already booked.
• School and staff licences can be cancelled for a full refund within 14 days of the start date.

How to ask for a refund

Email or WhatsApp us with your name, the email address on your account and what you bought. We process approved refunds within 10 business days, back to the original payment method.